Privacy Policy

Last Updated: January 2026

At mpk48, your privacy is not a formality — it is a core part of how we build and operate our platform. This Privacy Policy sets out in clear, plain English exactly what personal data we collect from players in Bangladesh, why we collect it, how we use it, who we share it with, and what rights you hold over your own information.

By registering an account on mpk48 or by continuing to use our services — including cricket betting, live casino, slots, crash games, and fish shooting — you acknowledge that you have read and understood the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to request data deletion.

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1. Information We Collect

When you register, use, or interact with the mpk48 platform, we may collect the following categories of personal information from you:

• Identity and contact information: full name, date of birth, email address, phone number, and residential address (including city — for example Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi).
• Account credentials: your chosen username and a securely hashed version of your password. We never store plaintext passwords.
• Financial information: transaction history, deposit amounts, withdrawal requests, and the payment methods used (such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard). Detailed card numbers or mobile banking PINs are never stored by mpk48.
• Verification documents: copies of national identification documents or utility bills submitted during Know Your Customer (KYC) checks, as required to confirm your identity and age.
• Technical and usage data: IP address, device type, browser version, operating system, session timestamps, pages viewed, games played, bet amounts, and in-platform behavior logs collected automatically when you access the platform.

We collect only the minimum information necessary to provide our services securely and responsibly. We do not collect sensitive information such as racial or ethnic origin, political opinions, or religious beliefs.

2. How We Use Your Information

mpk48 uses the information we hold about you for the following specific and lawful purposes:

• Account management: creating and maintaining your player account, verifying your identity, and enabling secure login to the mpk48 platform.
• Service delivery: processing deposits and withdrawals (via bKash, Nagad, Rocket, Upay, and card providers), settling bets, crediting bonuses, and delivering free spins or promotional rewards to your account.
• Regulatory compliance: meeting obligations under applicable laws, including anti-money laundering (AML) checks, age verification (players must be 21 years or older), and fraud prevention measures.
• Customer support: responding to your enquiries, resolving account disputes, and communicating with you about your account status or platform updates.
• Platform improvement: analysing aggregated, anonymised usage patterns to improve game performance, load times, and the overall player experience on the mpk48 platform.
• Responsible gaming monitoring: identifying patterns of play that may indicate problem gambling behaviour, so that our responsible gaming tools and support channels can be directed to players who may need assistance.

3. How We Share Your Information

mpk48 does not sell, rent, or trade your personal data. We share information only in the following limited and controlled circumstances:

• Payment processors and banking partners: to facilitate deposit and withdrawal transactions, your payment details (excluding full card numbers) are shared with licensed payment service providers, including mobile banking operators such as bKash, Nagad, and Rocket, and international card networks.
• Game technology providers: technical data (such as session identifiers and bet records) is shared with our game studio partners — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — solely to deliver the gaming experience. These providers are contractually bound not to use this data for any other purpose.
• Identity verification partners: during KYC checks, verification documents may be shared with our identity verification service provider to confirm player identity and age eligibility (21 years or older).
• Legal and regulatory authorities: in response to a valid legal order, court subpoena, or regulatory requirement, we may be required to disclose account or transaction information to competent authorities. We will always notify you unless prohibited by law.

In all other cases, your information remains strictly within mpk48. Our internal staff access your data only on a need-to-know basis, and all staff with data access are bound by confidentiality obligations.

4. Payment Data and Financial Information

All financial transactions on the mpk48 platform are processed through encrypted and secure payment gateways. When you make a deposit via bKash, Nagad, Rocket, or Upay, or by Visa or Mastercard, the transaction is handled directly by the payment provider under their own privacy and security frameworks — mpk48 receives only a transaction confirmation and a masked reference, not your full mobile PIN or card details.

Transaction records — including deposit dates, withdrawal amounts, and wagering activity — are retained on our secure servers. These records are used to manage your account balance accurately, to resolve disputes, and to comply with financial record-keeping requirements. Your complete transaction history is available to you at any time through your account dashboard.

5. Cookies and Tracking Technologies

mpk48 uses cookies and similar tracking technologies to make our platform work correctly and to improve your experience. The types of cookies we use are:

• Essential cookies: strictly necessary for core platform functions such as keeping you logged in, maintaining your session, and securing your account. These cannot be disabled without affecting your ability to use the platform.
• Performance and analytics cookies: these collect anonymised data about how pages and games are used, which helps us identify technical issues and optimise loading performance across devices used in Bangladesh.
• Preference cookies: these remember your language preference, display settings, and last-visited game categories, so you do not need to re-select them on each visit.

You may manage or disable non-essential cookies through your browser settings at any time. Disabling essential cookies may limit your ability to use secure account features. We do not use third-party advertising cookies or cross-site tracking networks.

6. Data Security

mpk48 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include 256-bit SSL encryption on all data transmissions, encrypted storage for sensitive account information, two-factor authentication options for player accounts, regular internal security audits, and strict role-based access controls that limit which staff members can view specific categories of data.

No online platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights or freedoms, mpk48 will notify affected players without undue delay, consistent with applicable notification obligations. We encourage all players to choose a strong, unique password and to enable two-factor authentication on their accounts.

7. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter, to allow you to reactivate your account, to resolve any outstanding disputes, and to comply with our legal obligations. Specifically, transaction and financial records are retained for a minimum period as required by applicable financial regulations. KYC and identity documents are retained for the period required by law following account closure.

When data is no longer required for any lawful purpose, we securely delete or anonymise it so thatit cannot be linked back to you as an individual.

8. Your Rights

As a player on the mpk48 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] and we will respond within a reasonable timeframe:

• Right of access: you may request a copy of all personal data we hold about you, including your account details, transaction history, and any communication records.
• Right to rectification: if any information we hold about you is inaccurate or incomplete, you may ask us to correct or update it promptly.
• Right to erasure: you may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention requirements.
• Right to restrict processing: you may ask us to pause the processing of your personal data in certain circumstances — for example, while a data accuracy dispute is being resolved.
• Right to data portability: you may request your personal data in a structured, commonly used, machine-readable format, so that you can transfer it to another service provider if you wish.

We will acknowledge your request within 5 business days and aim to fulfil it fully within 30 calendar days. If we are unable to comply with a request due to a legal obligation, we will explain the reason in writing.

9. Children's Privacy

The mpk48 platform is strictly for adults aged 21 and above. We do not knowingly collect, process, or store personal data from individuals under the age of 21. If we become aware that a person under 21 has created an account or submitted personal data, we will immediately suspend that account, delete all associated data, and take appropriate steps to prevent further access. If you believe a minor has registered on our platform, please notify us immediately at [email protected].

10. Third-Party Services

The mpk48 platform integrates with third-party services to deliver the complete gaming experience — including game studios, payment processors, and analytics tools. While we carefully vet all third-party partners and require them to maintain adequate data protection standards, please be aware that once data passes to a third-party system under their own data processing agreement, their privacy practices are governed by their own policies.

mpk48 does not embed social media plugins, third-party advertising networks, or external tracking pixels on our platform pages. We maintain full control over the data environment our players interact with.

11. Changes to This Privacy Policy

mpk48 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make a material change, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active players by email or through an in-platform notification.

Continued use of the mpk48 platform after any update to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically, particularly after receiving any notification from us about policy changes.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way mpk48 handles your personal data, please reach out to our support team. We are committed to responding to all data-related enquiries promptly and transparently.

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